What is Faye Aromatherapy?
Faye Aromatherapy is a nature-led brand rooted in scent, intention, and well-being. Founded in 2021, we create handcrafted aromatherapy products alongside Scent + Soul offerings, including workshops and one-on-one sessions designed to support reflection, grounding, and conscious living.Our work blends the physical and the soulful honouring both everyday rituals and deeper self-connection.
What does “Scent + Soul” mean?
Scent + Soul reflects the evolution of the brand beyond products alone. It represents intentional experiences where aroma, presence, and guided reflection come together.This includes:Handcrafted aromatherapy productsIn-person and small-group workshopsOne-on-one soul-guided sessions. Each offering is created to meet you where you are, without pressure or expectation.
Are your products handmade?
Yes. All Faye Aromatherapy products are handcrafted in small batches with care and intention. We focus on quality, simplicity, and thoughtful formulation rather than mass production.
What ingredients do you use?
We use natural and organic, thoughtfully sourced ingredients wherever possible. Each product is designed with purpose to support calm, balance, grounding, or everyday comfort. Full ingredient lists are available on individual product pages. If you have allergies or sensitivities, we recommend checking these carefully or reaching out before purchasing.
Are your products vegan and cruelty-free?
Many of our products are vegan, and vegan options are clearly noted where applicable. We do not test on animals, and cruelty-free practices are important to us. If you’re unsure about a specific product, please contact us and we’ll be happy to help.
Do you offer refills?
Yes. Sustainability is a core value at Faye Aromatherapy. Many of our products are designed to be refilled, encouraging reuse and reducing waste. Refill options are available via our website. If you can’t find the refill you’re looking for, feel free to reach out.
What packaging do you use?
Our products are packaged in high-quality, engraved bamboo containers and recyclable materials wherever possible like kraft bags. We aim to create packaging that is both beautiful and built to last.
Do you offer workshops?
Yes. Our Scent + Soul workshops are designed to be intimate, grounding, and intentional. They may include scent exploration, guided reflection, ritual, and moments of stillness. Workshop details, dates, and bookings are shared via our website and social channels.
What happens in a one-on-one session?
One-on-one Scent + Soul sessions are gentle, guided experiences tailored to the individual. They may involve scent, reflection, conversation, and intuitive guidance.These sessions are not therapy or medical treatment they are offered as supportive, reflective spaces.
Are your offerings spiritual or religious?
Our work is spiritually aware but not religious. Everything is grounded in choice, consent, and personal meaning. You are always free to engage at your own comfort level.
Do you ship within New Zealand and internationally?
Yes, we ship New Zealand-wide and internationally. Shipping costs vary depending on location and whether the address is rural. If you’re unsure about shipping to your country, feel free to contact us for a quote.
What about customs and import restrictions?
Customers are responsible for understanding import restrictions in their country. We cannot refund or replace items that are refused or destroyed due to customs regulations. If you’re unsure, please contact us before placing your order.
What payment methods do you accept?
We accept: Bank transfer Stripe PayPal Afterpay Payment options are displayed at checkout.
Can I request a custom product or scent?
Yes custom requests are welcome where possible. Please contact us directly to discuss your needs and we’ll let you know what can be accommodated.
How can I contact you?
You can reach us via the Contact page on our website or through our social media channels. We aim to respond as soon as possible during business hours.