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Submit your message under the contact us tab or hit the Lets chat icon in the bottom right hand corner for live chat. Alternatively you can email, call or text. 連絡する fayearomatherapy@gmail.com 0278240602 Name Phone Email Address Subject Message Submit Thanks for submitting!

Offering refillable lip balms and international shipping! What is Faye Aromatherapy? Faye Aromatherapy is a nature-led brand rooted in scent, intention, and well-being. Founded in 2021, we create handcrafted aromatherapy products alongside Scent + Soul offerings, including workshops and one-on-one sessions designed to support reflection, grounding, and conscious living.Our work blends the physical and the soulful honouring both everyday rituals and deeper self-connection. What does “Scent + Soul” mean? Scent + Soul reflects the evolution of the brand beyond products alone. It represents intentional experiences where aroma, presence, and guided reflection come together.This includes:Handcrafted aromatherapy productsIn-person and small-group workshopsOne-on-one soul-guided sessions. Each offering is created to meet you where you are, without pressure or expectation. Are your products handmade? Yes. All Faye Aromatherapy products are handcrafted in small batches with care and intention. We focus on quality, simplicity, and thoughtful formulation rather than mass production. What ingredients do you use? We use natural and organic, thoughtfully sourced ingredients wherever possible. Each product is designed with purpose to support calm, balance, grounding, or everyday comfort. Full ingredient lists are available on individual product pages. If you have allergies or sensitivities, we recommend checking these carefully or reaching out before purchasing. Are your products vegan and cruelty-free? Many of our products are vegan, and vegan options are clearly noted where applicable. We do not test on animals, and cruelty-free practices are important to us. If you’re unsure about a specific product, please contact us and we’ll be happy to help. Do you offer refills? Yes. Sustainability is a core value at Faye Aromatherapy. Many of our products are designed to be refilled, encouraging reuse and reducing waste. Refill options are available via our website. If you can’t find the refill you’re looking for, feel free to reach out. What packaging do you use? Our products are packaged in high-quality, engraved bamboo containers and recyclable materials wherever possible like kraft bags. We aim to create packaging that is both beautiful and built to last. Do you offer workshops? Yes. Our Scent + Soul workshops are designed to be intimate, grounding, and intentional. They may include scent exploration, guided reflection, ritual, and moments of stillness. Workshop details, dates, and bookings are shared via our website and social channels. What happens in a one-on-one session? One-on-one Scent + Soul sessions are gentle, guided experiences tailored to the individual. They may involve scent, reflection, conversation, and intuitive guidance.These sessions are not therapy or medical treatment they are offered as supportive, reflective spaces. Are your offerings spiritual or religious? Our work is spiritually aware but not religious. Everything is grounded in choice, consent, and personal meaning. You are always free to engage at your own comfort level. Do you ship within New Zealand and internationally? Yes, we ship New Zealand-wide and internationally. Shipping costs vary depending on location and whether the address is rural. If you’re unsure about shipping to your country, feel free to contact us for a quote. What about customs and import restrictions? Customers are responsible for understanding import restrictions in their country. We cannot refund or replace items that are refused or destroyed due to customs regulations. If you’re unsure, please contact us before placing your order. What payment methods do you accept? We accept: Bank transfer Stripe PayPal Afterpay Payment options are displayed at checkout. Can I request a custom product or scent? Yes custom requests are welcome where possible. Please contact us directly to discuss your needs and we’ll let you know what can be accommodated. How can I contact you? You can reach us via the Contact page on our website or through our social media channels. We aim to respond as soon as possible during business hours.

Handmade Natural, Organic and Vegan products to suit all budgets and lifestyles. 私たちの物語 フェイアロマセラピーで自然の恵みを味わう 私たちの物語 フェイアロマセラピーで自然の恵みを味わう 2021 年に設立されたフェイ アロマセラピーは、単なるブランドではありません。それは、何世代にもわたって愛情を込めて知恵とレシピが受け継がれてきたキャサリン フェイ ボヴェイの大切な思い出と不朽の精神に対する心からのオマージュです。妖精の魅惑的な世界にインスピレーションを得た名前「フェイ」は、自然と精神を融合させ、感情に合わせた幸福と静けさを育むという私たちの理念の真髄を完璧に捉えています。 当社の製品はどれも細部にまで細心の注意を払って手作りされており、パーソナルケアの伝統だけでなく、アロマセラピーの心を癒す力も取り入れています。 当社の製品は、精巧に彫刻された竹のパッケージに包まれており、それぞれの製品が環境保護に対する当社の揺るぎない取り組みの証となっています。 フェイ アロマセラピーでは、真の美しさは持続可能性にあると信じています。当社の環境に優しい精神は、継続的な使用を促す詰め替え可能なデザインから、すべての製品が時代を超越し、廃棄物を最小限に抑えることを保証するリサイクル可能な素材まで、事業のあらゆる側面に反映されています。再利用性を選択することで、パッケージのライフサイクルが延長され、各アイテムが日常生活の一部になるだけでなく、より持続可能な世界への旅の一部になります。 弊社の社名の精神にのっとり、弊社が提供するすべてのアロマは、お客様の心の奥底に響き、安らぎ、興奮、内省、安らぎのひとときを高めるようデザインされています。弊社の製品は単なる香りではなく、より穏やかで調和のとれた生活への架け橋なのです。 フェイ アロマセラピーにぜひお越しください。当店のすべての製品は愛情を込めて作られ、思い出に残るようにデザインされ、長持ちするように作られています。まさに、目の肥えた方のための環境に配慮した選択です。